The health and safety of our employees, partners and communities is a top priority. As we all navigate the COVID-19 health crisis, First American is focusing on taking care of our people, and providing business continuity for those who count on us. Learn more about what we are doing here. For additional support, email CustomerSupport@YourMerchantSupport.com.
Dear Business Owners, Technology Partners, and Friends,
Like you, we at First American are monitoring and responding to a rapidly evolving situation in the wake of COVID-19.
It’s important to me that you hear from me, directly, about how our organization is adapting in the present environment, and what you can expect from us during this season of uncertainty.
Our top priorities are protecting the health, safety, and well-being of our workforce, and maintaining the operational excellence that you count on First American to provide.
With these priorities in mind, First American has implemented a decentralized workforce plan, adhering to recommended social distancing measures for the employees who are still working in our offices. For the remainder of our organization, First American has successfully transitioned our workforce to working remotely. This is a critical part of our Disaster Recovery Plan, and we are thankful that, through this effort, operations continue to run smoothly and we continue to provide uninterrupted service to each of you.
Looking forward, First American is focusing on specific ways that we can help power the recovery process for our business owners and technology partners. We are in close contact with the payment card networks, terminal and hardware manufacturers and others in our industry to chart a clear path forward. In the immediate term, we will also continue to monitor updates from health and government officials, updating our plans and procedures as needed.
As you focus on sustaining business operations, please make note of the resource list below. Each includes timely and relevant information.
While much is yet to be learned about the full impact of the virus, First American’s commitment to our business owners and technology partners remains unchanged. If anything, this is the time to demonstrate that we truly mean what we say, and that your experience with First American will reinforce the trust you’ve placed in us.
For now, please accept my prayers and well wishes for your households and families. I do believe we will all emerge from this with resilience, strength, and resolve.