Comprehensive funeral management software now includes payments integration


Fort Worth, Texas, April 16, 2019 – Funeral Director’s Resource, one of the most trusted names in the funeral industry, has appointed First American Payment Systems as its exclusive payment technology partner of record. As a result of the partnership, the company’s flagship funeral management software platform – Osiris – now gives its end users the ability to accept and process payments securely and easily.


After evaluating other processors, Kris Gray, Funeral Director’s Resource Chief Operating Officer, said their decision to go with First American came down to one critical aspect.


“Everyone wants to talk about simple integrations, but few can deliver on it,” he said. “First American not only did that – inside of 24 hours, by the way – but they also backed it up with payment options that are in high demand with funeral directors.”


“First American’s recurring payment functionality was another biggie for us,” he continued. “Funeral directors need recurring payments options for pre-need funeral and cemetery plans to simplify accounting processes. For us, this was about much more than simply adding payments acceptance.”


Funeral directors using Osiris had another major item on their wish lists – the ability to store customer credit card data and to catch when a card was about to expire. Without it, they would be spending a lot of unnecessary time finding out why certain payments were declined and working to obtain updated methods of payment.


First American’s account updater technology checked every box. It securely stores credit card data and verifies that the information is still valid before running a transaction. Moreover, the account updater program proactively updates the payment record any time credit card information is changed.


“It is one of the features our Osiris user base is most excited about,” Gray said. “This is a reputation-based business; this feature can help funeral directors collect monies owed while also helping them be respectful of families during a sensitive time.”


“This partnership is one of the best examples of what can happen when ISVs consider the value of integrated payments technology,” said Bill Lodes, First American’s EVP of Business Development & Strategy. “Instead of viewing payments as a transactional function alone, Osiris is focusing on how they can deliver loyalty-building value to the families they serve. That includes providing a top-notch payments experience, with features that are differentiating them in the marketplace.”


For more information, including reseller incentives, please contact Chris Yurko, Director of Business Development, First American,